Terms of service

Welcome to Southall Designer Outlet. These Terms of Service govern your access to and use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to comply with these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.

Eligibility

You must be at least 18 years of age or have the permission of a parent or legal guardian to use our website and purchase products. By placing an order, you confirm that you have the legal authority to enter into a binding agreement.

Products and Availability

We make every effort to ensure that product descriptions, specifications, images, sizes, colors, and pricing are presented as accurately as possible. However, slight differences in appearance may occur due to photography, lighting, monitor settings, or manufacturing variations.

Product availability is subject to change without notice. We reserve the right to discontinue, modify, or update products at any time.

Pricing

All prices displayed on our website are shown in British Pounds Sterling (GBP) and include applicable VAT where required unless otherwise stated. While we strive to ensure pricing accuracy, errors may occasionally occur. If an obvious pricing error is identified before shipment, we reserve the right to cancel the affected order and provide an appropriate refund if payment has already been received.

Orders

Submitting an order does not automatically guarantee acceptance. All orders are subject to review, payment authorization, product availability, and order verification.

We reserve the right to refuse, limit, or cancel any order if necessary, including situations involving payment issues, suspected fraudulent activity, pricing errors, stock availability, or violations of these Terms of Service.

Payments

Payment must be successfully completed before an order can enter processing. We accept the payment methods displayed during checkout. Payment information is processed securely through our payment service providers.

Shipping

Shipping, processing times, delivery estimates, and related information are governed by our Shipping Policy. Delivery estimates are provided for guidance only and are not guaranteed delivery dates.

Returns and Refunds

Returns, refunds, replacement requests, and eligibility requirements are governed by our Return & Refund Policy. Customers should review that policy before requesting a return.

Custom and Personalized Orders

Custom-made, personalized, and special-order products are manufactured according to customer requirements. Unless required by applicable law or due to our error, these items are generally not eligible for return or refund.

Customer Responsibilities

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order. Customers should review their order details carefully before completing checkout. Southall Designer Outlet is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, designs, trademarks, and other materials, is owned by or licensed to Southall Designer Outlet and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

Acceptable Use

You agree to use our website only for lawful purposes. You must not interfere with the operation or security of the website, attempt unauthorized access to our systems, introduce malicious software, misuse customer accounts, or engage in activities that could harm our website, business, or other users.

Third-Party Links

Our website may include links to third-party websites or services for customer convenience. We do not control these websites and are not responsible for their content, privacy practices, products, or services.

Limitation of Liability

To the maximum extent permitted by applicable law, Southall Designer Outlet shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services. Nothing in these Terms of Service limits or excludes liability where such limitation is prohibited by applicable law.

Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delays result from circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, labor disputes, government actions, internet outages, supply chain interruptions, or other unforeseen events.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, legal requirements, or website functionality. The most current version will always be published on our website and becomes effective immediately upon publication.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from the use of our website or these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.

Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

Address:104 South Rd, Southall UB1 1RB, United Kingdom.
Phone: +447886627000 or +44 20 8571 4282
Email: Support@southalldesigneroutlet.com

Business Hours: 11:00 Am to 08:00 Pm (Monday - Sunday) (GMT+00:00) Greenwich Mean Time (London)