Privacy policy

At Southall Designer Outlet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact our customer support. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect personal information that you voluntarily provide during the checkout process, account registration, newsletter subscription, or customer support requests. This information may include your name, billing address, shipping address, email address, telephone number, payment details required to complete your purchase, and any information you choose to provide when contacting us.

We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, pages visited, referral source, and general website usage data.

How We Use Your Information

The information we collect is used to process and fulfill orders, provide customer support, communicate order updates, verify transactions, improve our website and services, maintain website security, prevent fraudulent activity, comply with legal obligations, and respond to customer inquiries.

Where permitted, we may also use your email address to send updates regarding your orders, important service announcements, or promotional communications. You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails.

Payment Information

Payments made through our website are processed using secure payment service providers. Southall Designer Outlet does not store your complete payment card information on our servers. Payment information is handled securely by the payment processor in accordance with applicable security standards.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, maintain security, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our website.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers only when necessary to operate our business. These providers may include payment processors, shipping carriers, website hosting providers, technology service providers, fraud prevention services, and customer support platforms. These organizations receive only the information required to perform their services and are expected to protect your information appropriately.

We may also disclose information when required by applicable law, legal process, or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, alteration, disclosure, misuse, or loss. While we strive to maintain secure systems, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining customer records, complying with legal obligations, resolving disputes, and enforcing our agreements. When information is no longer required, it will be securely deleted or anonymized where appropriate.

Customer Accounts

If you create an account with Southall Designer Outlet, you are responsible for maintaining the confidentiality of your account credentials. You should notify us promptly if you believe your account has been accessed without authorization.

Third-Party Services

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices, content, or policies of third-party websites.

Children's Privacy

Our website is intended for general audiences and is not designed for individuals under the age of 16. We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child without appropriate authorization where required, we will take reasonable steps to remove that information.

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to request access to your personal information, request corrections to inaccurate information, request deletion of eligible personal information, request restrictions on certain processing activities, or object to specific uses of your information where permitted by law.

To exercise any applicable privacy rights, please contact us using the information provided below.

International Data Processing

Your information may be processed and stored using service providers located in different jurisdictions where necessary to operate our business and provide our services. Appropriate safeguards are applied where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs. The latest version will always be available on our website, and any updates become effective when published.

Contact Information

Address:104 South Rd, Southall UB1 1RB, United Kingdom.
Phone: +447886627000 or +44 20 8571 4282
Email: Support@southalldesigneroutlet.com

Business Hours: 11:00 Am to 08:00 Pm (Monday - Sunday) (GMT+00:00) Greenwich Mean Time (London)