Refund policy

At Southall Designer Outlet, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below. Please read this policy carefully before submitting a return request.

Return Eligibility

We offer a 30-day return policy. You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must be new, unused, unworn, and in its original packaging with all original tags and accessories, if applicable. Items showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return.

Custom-made, personalized, and special-order products are not eligible for return unless they arrive damaged or incorrect due to our error.

How to Request a Return

To begin a return, please contact our customer support team with your order number and the reason for your return request.

After reviewing your request, we will notify you whether the return has been approved. If your return is accepted, we will provide a downloadable return shipping label along with detailed instructions explaining how and where to send your item. Please do not return any products without receiving return authorization from us.

Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong product, the return shipping cost is the customer's responsibility.

If the return is due to an incorrect item, damaged item, or a product with a manufacturing defect that is our responsibility, Southall Designer Outlet will cover the return shipping cost.

Defective or Damaged Items

If your order arrives damaged or you receive a defective product, please contact us as soon as possible after delivery. Providing clear photos of the product and packaging will help us review your request more quickly.

Once the returned item has been received and inspected, we will arrange to send you a replacement of the same product if the claim is approved.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome of your return request.

If your return is approved, your refund will be processed to the original payment method used for the purchase. Refunds are typically completed within 7 business days after the return has been approved. Processing times may vary depending on your payment provider or financial institution.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please return the original item in accordance with this policy. Once your return has been accepted, you may place a new order for the item you wish to purchase.

Non-Returnable Items

Custom-made products, personalized items, and special-order products cannot be returned unless they are received damaged, defective, or incorrect due to our error.

Contact Information

Address: 104 South Rd, Southall UB1 1RB, United Kingdom.
Phone: +447886627000 or +44 20 8571 4282
Email: Support@southalldesigneroutlet.com

Business Hours: 11:00 Am to 08:00 Pm (Monday - Sunday) (GMT+00:00) Greenwich Mean Time (London)